Customer Support
Route support@ to your support group. Your team sees every ticket and resolves issues from WhatsApp.
# Support
WhatsApp Integration
Manage email from WhatsApp
MailFellow sends emails to your WhatsApp group as structured messages. Your team reads and replies from the app they already have open.
Free 7-day trial No credit card
#bug reports
Nicholas <[email protected]>
We’ve been using your platform for a while and believe our product could be a strong fit for your marketplace. Many of our customers already work with tools in your ecosystem, and we think a listing would make it easier for shared users to discover, connect, and benefit from both products together.
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2 replies
Last reply 1 min ago
Unable to invite
Marketplace listing
Enterprise plan
#bug reports
#marketing
#support
Your team is on WhatsApp. Email is not.
WhatsApp is where your team talks. But customer emails are locked in an inbox only one person checks.
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App juggling
You flip between your email app and WhatsApp dozens of times a day. Every switch breaks your focus and slows your team down.
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Emails get buried
Nobody knows if that support email was handled. It sits in one person's inbox while the rest of the team is blind.
Hi Mâria I’m Josh
Hi Mâria I’m Elena
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Slow replies
Customers wait while your team figures out who should respond. By the time someone replies, the moment has passed.
Mâria, Support Team, Josh
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Zero visibility
You can't see email status without asking. No dashboard, no assignments, no way to know what's open or overdue.
Solved, Can you check again.
We’re work on it thank you for pati
Emails arrive in your WhatsApp group
Every email shows up in your group with sender, subject, and preview. Tap to reply, assign, or mark resolved.
Unable to invite
Hi, we recently upgraded our account and started adding more people from our product and customer success teams.
Everything in one place
Emails land in the WhatsApp group your team already watches. No app switching, no context loss.
Unable to invite
Hi, we recently upgraded our account and started adding more people from our product and customer success teams.
Every email tracked
Whether assigned, resolved, or pending, every email's status is visible to the whole team in real time.
4 replies
Last reply 1 min ago
Reply in seconds
Reply in WhatsApp. MailFellow sends it as a real email from your address. The customer never knows the difference.
Full visibility
Dashboard shows every email's status. Know what's open, who's handling it, and how fast you're replying.
Built for mobile-first teams
Built for mobile-first teams who live in WhatsApp.
4 Replies
I checked the logs. It’s the rate limiter on the new deploy, rolling back now.
Good catch. Let’s reply that we found the issue and are fixing it.
Quick Replies
Thank you for reportingWe found the issueLooking into it
Every incoming email is sent to your WhatsApp group with sender, subject, and a preview. You see it the moment it arrives, right alongside your other chats.
Type your reply in WhatsApp. MailFellow sends it as a real email from your connected address. No forwarding headers, no bot signatures.
Share a mailbox with your team in a WhatsApp group. Everyone sees every email. Discuss before replying. No more "did you see that email?" messages.
Reply with keywords to resolve, assign, or block emails. Simple commands that work in any WhatsApp conversation.
Built for teams that work from their phones. Manage email from anywhere: commuting, traveling, or in the field.
Connect your email, link your WhatsApp group, and start receiving emails. No apps to install, no servers to configure. Done in two minutes.
WhatsApp Integration
How it works
Add the bot, connect your inbox, and emails start flowing to your WhatsApp group.
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Select a Platform
Add a Team Member
@liamcarterConnect your email
Link your Gmail, Outlook, or IMAP account. OAuth for Gmail and Outlook, app password for IMAP.
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@liamcarter Editor @elenatimber Collaborator @marcusdavis Admin @liamcarter @liamcarter
Link WhatsApp
Connect your WhatsApp account and select the group for incoming emails.
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Elena Timber 9:37 PM
I checked the logs. It’s the rate limiter on the new deploy, rolling back now.
Marcus Davis 9:38 PMGood catch. @Liam can you handle the reply? Let them know we found the issue and are fixing it.
Read and reply
Emails arrive in your WhatsApp group. Reply from the chat, use quick actions, and collaborate with your team.
Teams handling email through WhatsApp
Whether you're handling support, closing deals, or running operations, MailFellow fits your workflow.
Sales
Inbound leads appear in your sales group instantly. Reps reply from their phones within minutes instead of hours.
Good catch. @Liam Carter can you handle this sale?
Field Teams
Teams in the field, at events, or on the road can manage email from WhatsApp without needing a laptop or VPN.
transfer all detail
Questions about Mailfellow
Bring your own OpenAI or Anthropic key. No hidden costs, no markup.
AI works alongside your team to handle the repetitive stuff.
FAQ
Yes. MailFellow works with both personal WhatsApp and WhatsApp Business accounts.
Yes. Media attached to your reply in WhatsApp is included as email attachments in the outgoing email.
WhatsApp group limits apply. MailFellow works with any group size supported by WhatsApp.
MailFellow offers a free 7-day trial with no credit card required. After that, the Pro plan is $9/month and the Business plan is $29/month. See the pricing page for full details.
Yes. Emails are encrypted in transit and at rest. MailFellow does not store email content permanently. Messages are forwarded to your chat platform in real-time. Your data stays yours.
WhatsApp Integration
WhatsApp is already in your
WhatsApp Integration