Customer Support
Route support@ to #support. Your team sees every ticket, assigns owners, and resolves issues without leaving Discord.
# Support
Discord Integration
Run your inbox from Discord
MailFellow delivers emails to your Discord channels as interactive embeds. Your team reads, discusses, and replies from Discord. The sender gets a normal email back.
Free 7-day trial No credit card
#bug reports
Nicholas <[email protected]>
We’ve been using your platform for a while and believe our product could be a strong fit for your marketplace. Many of our customers already work with tools in your ecosystem, and we think a listing would make it easier for shared users to discover, connect, and benefit from both products together.
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2 replies
Last reply 1 min ago
Unable to invite
Marketplace listing
Enterprise plan
#bug reports
#marketing
#support
Your inbox is invisible to your team
Your community runs on Discord. But every time someone sends an email, only one person sees it.
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Tab juggling
You flip between Gmail and Discord dozens of times a day. Every switch breaks your focus and slows your team down.
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Emails get buried
Nobody knows if that support email was handled. It sits in one person's inbox while the rest of the team is blind.
Hi Mâria I’m Josh
Hi Mâria I’m Elena
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Slow replies
Customers wait while your team figures out who should respond. By the time someone replies, the moment has passed.
Mâria, Support Team, Josh
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Zero visibility
You can't see email status without asking. No dashboard, no assignments, no way to know what's open or overdue.
Solved, Can you check again.
We’re work on it thank you for pati
Emails land in your Discord server
Every email shows up as a rich embed in the channel you choose. Your team reacts, discusses in threads, and replies. The sender just sees a normal email.
Unable to invite
Hi, we recently upgraded our account and started adding more people from our product and customer success teams.
Everything in one place
Emails land in the Discord channel your team already watches. No tab switching, no context loss.
Unable to invite
Hi, we recently upgraded our account and started adding more people from our product and customer success teams.
Every email tracked
Assigned, resolved, or pending: every email's status is visible to the whole team in real time.
4 replies
Last reply 1 min ago
Reply in seconds
Type in the Discord thread. MailFellow sends it as a real email from your address. The customer never knows the difference.
Full visibility
Dashboard shows every email's status across all channels. Know what's open, who's handling it, and how fast you're replying.
Everything your server needs to handle email
Purpose-built for teams that treat Discord as their command center.
4 Replies
I checked the logs. It’s the rate limiter on the new deploy, rolling back now.
Good catch. Let’s reply that we found the issue and are fixing it.
Quick Replies
Thank you for reportingWe found the issueLooking into it
Emails arrive as clean Discord embeds with sender, subject, and a preview of the body. Attachments are linked and downloadable. Everything is formatted for easy reading on desktop and mobile.
Use Discord slash commands to reply, assign, resolve, or block emails. Type /reply in a thread and your message is sent as a real email. All commands are autocompleted by Discord.
Every email embed includes interactive buttons for common actions. Resolve a conversation, assign it to a team member, or mark it as spam with a single click. No commands to remember.
Route different email addresses to different Discord channels. Support emails go to #support, sales to #sales. Keep conversations organized and teams focused on what's theirs.
Reply in the Discord thread and MailFellow sends it as a real email from your address. The recipient sees a normal email with no bot signatures, no forwarding headers, and no "sent via" footers.
Control who can reply, assign, or configure settings. Map Discord roles to MailFellow permissions so your server stays secure without extra setup.
Discord Integration
How it works
Add the bot, connect your inbox, pick a channel. Emails start arriving in seconds.
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Select a Platform
Add a Team Member
@liamcarterConnect your email
Link your Gmail, Outlook, or IMAP account. OAuth for Gmail and Outlook, app password for IMAP.
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@liamcarter Editor @elenatimber Collaborator @marcusdavis Admin @liamcarter @liamcarter
Add the Discord bot
Invite MailFellow to your server and select the channel for incoming emails. The bot only needs permissions for the channels you choose.
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Elena Timber 9:37 PM
I checked the logs. It’s the rate limiter on the new deploy, rolling back now.
Marcus Davis 9:38 PMGood catch. @Liam can you handle the reply? Let them know we found the issue and are fixing it.
Read and reply
Emails appear as embeds. Use slash commands or buttons to reply, assign, and resolve, all from Discord.
Communities and teams using MailFellow on Discord
Whether you're handling support, closing deals, or running operations, MailFellow fits your workflow.
Sales
Inbound leads appear in #sales instantly. Reps reply within minutes instead of hours, and the whole team sees pipeline activity.
Good catch. @Liam Carter can you handle this sale?
Operations
Vendor emails, invoices, and logistics updates are all visible in one channel. No more digging through inboxes to find that shipping confirmation.
transfer all detail
Questions about Mailfellow
Bring your own OpenAI or Anthropic key. No hidden costs, no markup.
AI works alongside your team to handle the repetitive stuff.
FAQ
No. MailFellow only needs access to the channels you choose. It does not require administrator permissions on your server. You control exactly which channels receive emails.
Yes. You can route each connected email address to its own channel, or send multiple addresses to the same channel. Configuration takes a few clicks in the dashboard.
The reply is sent as a real email from your connected address. The recipient sees a normal email with no bot signatures and no forwarding headers. Your team can discuss in the thread before sending.
MailFellow offers a free 7-day trial with no credit card required. After that, the Pro plan is $9/month and the Business plan is $29/month. See the pricing page for full details.
Yes. Emails are encrypted in transit and at rest. MailFellow does not store email content permanently. Messages are forwarded to your chat platform in real-time. Your data stays yours.
Discord Integration
Your server is already active.
Discord Integration