Customer Support
Auto-acknowledge every ticket instantly, then route by category. Support team picks up pre-sorted, pre-acknowledged emails and responds faster.
# Support
Automation
Automate the emails your team handles every day
MailFellow lets you create rules that route, reply, tag, assign, and resolve emails automatically. Less manual work. Faster responses.
No credit card required. Setup in a minute.
Order Received
Automated
Hi {{customer_name}},
Your order has been received.
We’ve successfully received your order and our team is now reviewing the details.
Tracking number: {{tracking_number}}
support@prod,
Support Request
“Hi, Support Team, My name is Jane, and I am a use…
Categorize
Route
Assign
Reply
Resolve
The same emails. The same actions. Every single day.
Your team handles the same types of emails over and over. Manual triage is slow and nobody does it the same way.
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Repetitive tasks
Same emails, same actions, every single day. Your team is doing the same manual work on repeat instead of focusing on real problems.
Refund Issue
Forgot Password
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Slow first response
Your customer waits while someone manually triages the inbox, figures out who should handle it, and finally fires off a reply.
Forgot Password
2h. ago
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Inconsistent handling
Different people handle the same type of email differently. No standard process means unpredictable results and frustrated customers.
We’re sending a replacement right away.
You need to send a report first.
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No auto-reply after hours
Emails that arrive outside business hours sit there. No acknowledgement, no ETA, no response until someone shows up in the morning.
Set a rule once. It runs forever.
If-then rules handle routing, replies, assignments, and resolutions automatically. Your team focuses on emails that actually need a human.
if
Subject = “return”
then
Send = “return instructions”
Rules handle it
Build if/then automation for common actions. When a condition matches, the rule fires automatically. No human required.
Return Order
I would like to return my order. Could you please share the return instructions and let me know if I need to provide any additional information?
Instructions sent.
Instant response
Auto-acknowledge emails the moment they arrive. Customers know their message was received before your team even opens their laptop.
Return Order
Instructions sent.
Return Order
Instructions sent.
Consistent process
Same type of email, same automated workflow, every time. No variation, no guesswork, no training required.
24/7 coverage
Automation works even when your team doesn't. Rules run around the clock so emails are never just left sitting unanswered.
Automation that fits your workflow
Powerful automation tools built for teams that want to work smarter, not harder.
if
all condition must be met
Subject
contains
subscription
contains
subscription
then
perform these action
Assign
teams
Support
teams
Support
Create if/then rules with conditions on sender, subject, body, or category. When conditions match, trigger one or more actions: assign, tag, reply, route, or resolve. Complex logic made simple.
Route every email to the right person the moment it lands. Assign by category, sender, or workload so nothing sits in a shared inbox waiting for someone to claim it.
Acknowledge incoming email instantly with a reply that fits the context. Customers know they were heard before anyone on your team opens the thread.
Close out the threads that need no human. Routine confirmations and system notices get handled and archived on their own, so the queue only shows real work.
Automation
How it works
Every email becomes a thread. Your team discusses, assigns, and replies from one place.
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if Subject = “return” Mail = “in customer mails” then Send = “return instructions”
Define rules
Set conditions and actions in the dashboard. Choose what to match and what to do when it matches.
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From: Mâria Sanderson
Hi, we recently upgraded our account and started adding more people from our product and customer success teams.I would like to request the cancellation of my current subscription, effective immediately.The tool has been helpful, but we are currently cutting down on our software expenses and no longer need the service for our upcoming projects.MailFellow watches
Every incoming email is automatically checked against your rules in real time, the moment it arrives.
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Elena Timber Customer Support Offer 50% Discount Cancel & Downgrade Looking into it
Hi, Mâria, I totally understand the need to keep software expenses down right now.
Actions fire
Matching emails are handled automatically: assigned, replied to, tagged, or resolved without anyone touching them.
How teams use email automation
Email automation that fits the way your team already works.
E-commerce
Auto-reply to order status questions with a templated response linking your tracking page. Customers get answers immediately without tying up your team.
Hi {{customer_name}},
SaaS
Auto-resolve transactional and notification emails before they hit your queue. Keep the inbox clean so your team only sees emails that need a real response.
Daily automated digest
Blocked
Questions about Mailfellow
Bring your own OpenAI or Anthropic key. No hidden costs, no markup.
AI works alongside your team to handle the repetitive stuff.
Email Automation
Rules can have conditions on sender, subject, body, and category. Each rule can trigger multiple actions: assign, tag, reply, and resolve all at once.
Yes. You can schedule auto-reply rules for specific time windows, like outside business hours or on weekends. Your customers get an instant acknowledgement even when no one is online.
No. Manual actions always take priority. If a teammate manually assigns or resolves an email, automation rules will not overwrite that decision.
MailFellow offers a free 7-day trial with no credit card required. After that, the Pro plan is $9/month and the Business plan is $29/month. See the pricing page for full details.
Yes. Emails are encrypted in transit and at rest. MailFellow does not store email content permanently. Messages are processed in real-time and your data stays yours.
Email Automation
Email Automation