inbox,
inside
your
team chat
Your team already lives in Slack. Bring email there too. Read, discuss, and reply together. Customers get a normal email back.
No credit card required. Setup in a minute.
support@prod,
Support Request
“Hi, Support Team, My name is Jane, and I am a user of your product. I have been trying to log into my account for the past few days, but I keep encountering an issue.
support@mar,
Support Request
Hey, I have a question about the subscription. I want to update to annual plan
support@mar,
Support Request
Hey, I have a question about the subscription. I want to update to annual plan
Telegram
Helpdesks. Shared inboxes. Slack forwarding. Collaborative inbox apps. You've probably paid for at least one. They all leave the same gap.
Powerful. Bloated. Abandoned in 90 days.
Weeks of setup for features you'll never use.
Per-seat pricing that doubles every time you hire.
Your team lives in Slack. They won't open another dashboard.
93 videos
Setting up Helpdesk
$
$
$
$
$
$25 per seat
A customer emails [email protected] about a billing issue.
Your team gets the notification. Here is what happens next.
1
Lisa sees the notification
9:00 AM, but it is a billing question, not her area
She messages Marcus on Slack
“Can you check this billing email?” Forwards a SS
Marcus is in meetings until 11
The email sits. Nobody else knows it is waiting.
Marcus opens Gmail, finds the thread
Scrolls past 40 other emails, drafts a reply
Reply sent
12:40 PM, nearly 4 hours later
3 tools used. 2 context switches. No record of who handled it.
1
Email appears in #support on Slack
9:00 AM, the whole team sees it instantly
Marcus
Lisa tags Marcus in the thread
“@marcus billing question, can you take this?”
Marcus is busy, Elena picks it up
The thread is visible to everyone. No email gets lost.
1
Customer gets a professional email
9:14 AM, 14 minutes later
1 tool. Zero context switches. Full audit trail.
Four steps. Two minutes. Zero passwords shared.
Gmail, Outlook, or any IMAP account. OAuth only, no passwords.
Connect EmailEvery new email appears in your Slack, Discord, or Teams channel instantly.
# Support Fellow 1Your team talks it over in the thread, then sends the final answer.
Reply...
A normal, professional email reply. They never know you used Slack.
Inbox
1
From inbox to reply, every step happens inside your team chat.
01
Receive & Route
No more checking Gmail. Emails arrive in Slack, Discord, or Teams the moment they hit your inbox. Smart rules put them in the right channel automatically.
Instant forwarding to Slack, Discord, or Teams
Smart routing by sender, subject, or keyword
VIP contacts get priority channels
Auto-threading keeps conversations together
Block spam with one click
This is a test message from MailFellow. If you see this in your chat platform, your forwarding is working correctly.
Assign to...
2 replies
Last reply 1 min ago
02
Collaborate & Reply
Your team talks it over right in the thread. When ready, send the reply. The customer gets a normal email back. They never know you used Slack.
Internal discussion hidden from customer
Quick reply templates, one click to send
AI translation in 15+ languages
Auto-reply for off-hours
Schedule replies for later
I checked the logs. It's the rate limiter on the new deploy, rolling back now.
Good catch. Let's reply that we found the issue and are fixing it.
03
Track & Improve
No more guessing. See who replied, how fast, and which emails are still waiting. SLA alerts warn you before a deadline passes.
Team leaderboard with response times
SLA tracking with breach alerts
Daily and weekly email reports
Thread assignment tracking
Webhooks for CRM integration
Login Issues
Login Issues
Login Issues
Elena Timber
24
12min
Marcus Davis
18
16min
Samantha Miller
12
15min
How long does delivery take?
Standard shipping takes 3–5 business days within the EU and 5–10 business days internationally.
faq.docx
www.yoursite.com/docs
Add knowledge source
Answer questions instantly with AI, capture qualified leads, route conversations to your team, and customize the experience to match your brand.
AI answers questions instantly, while your team steps in only when human support is needed.
Conversations land in the channel your team already lives in — Slack, Microsoft Teams, Discord, or Telegram — and you reply from right there.
Match the launcher, title, and welcome message to each site you run. Every site gets its own branding and its own channel.
Bring your own OpenAI or Anthropic key. No hidden costs, no markup.
AI works alongside your team to handle the repetitive stuff.
Translated with ChatGPT
I am writing because I have
un problema con mi suscripción
Customer writes in Spanish, you reply in English, they get Spanish. 15+ languages, auto-detected.
API 500 errors on /users
Bug reportInterested in enterprise plan
Sales leadInvoice #4521 question
BillingAI reads every incoming email and tags it automatically. Support, sales, billing, spam. All sorted before you see it.
Thanks for reaching out! Our team is looking into this and will get back to you within 2 hours.
Set rules for off-hours or common questions. AI drafts a reply based on your style. Approve or edit before it send.
Works with OpenAI and Anthropic. Use your own API key, no hidden fees.
5
Supported Apps
80%
Faster Replies
20 min
avg. Reply Time
2 min
avg. Setup Time
Gmail
Google OAuth, one-click setup
Outlook
Microsoft OAuth, enterprise ready
Any IMAP/SMTP
Manual setup, works with any provider
Slack
OAuth install, per-workspace
Discord
Bot invite, auto channel setup
Microsoft Teams
Bot integration
Telegram
Bot token setup
WhatsApp
Business API integration
Outgoing webhooks
Send events to any URL
CRM integration
Connect to your existing tools
Custom routing rules
Route by sender, subject, or keyword
Any IMAP/SMTP
We never ask for or store your email password. Authentication uses OAuth 2.0 only.
SOC 2 compliant audit trail
Our cloud infrastructure meets SOC 2 Type II compliance requirements.
AES-256 encryption at rest
All access tokens are encrypted using AES-256 before being stored.
Self-hosted option available
Run MailFellow on your own infrastructure for complete control.
TLS on every connection
All data in transit is encrypted with TLS 1.2 or higher.
GDPR compliant
Export and delete your data anytime. Full consent tracking.
Your server, your data
With self-hosting, your data never leaves your infrastructure.
Docker deployment in minutes
Deploy with a single docker-compose command. Up and running fast.
7-day free trial on all plans
No credit card required.
Pro
1 email account
All platforms (Slack, Discord, Teams...)
3 team members
Team reply, quick replies
Auto-reply, scheduled send
VIP contacts, routing rules
Full dashboard
AI: categorization, summary (1M tokens/mo)
Business
Everything in Pro
10 email accounts
Unlimited team members
SLA tracking, CSAT surveys
Team leaderboard, detailed reports
Custom webhooks, audit log
AI: categorization, summary, translation (3M tokens/mo)
Enterprise
Unlimited email accounts
Unlimited team members
Everything in Business
SSO / SAML
On-prem / self-hosted
Dedicated support
SLA guarantee
AI: unlimited tokens
Bring your own OpenAI or Anthropic key. No hidden costs, no markup.
AI works alongside your team to handle the repetitive stuff.
Every plan comes with a 7-day free trial. No credit card required to start. You get full access to all features in your chosen plan during the trial period.
MailFellow works with Gmail, Outlook, and any email provider that supports IMAP. Gmail and Outlook connect via OAuth 2.0. For other providers, you can use standard IMAP credentials.
MailFellow supports Slack, Discord, Microsoft Teams, Telegram, and WhatsApp. On the Pro plan you can choose one platform. On Business and above, you can use multiple platforms simultaneously.
Yes. You can reply directly from your Slack or Discord thread. Your reply is sent as a real email from your connected account. The recipient sees a normal email, not a bot message.
On Business plans and above, you can authorize team members to reply to emails from your connected account. They discuss in the thread, and when ready, any authorized member can send the final reply. The customer sees one professional response.
MailFellow supports 15+ languages with auto-detection. It uses your own OpenAI or Anthropic API key. Incoming emails are translated automatically, and your replies are translated back to the customer's language.
Yes, you use your own API key from OpenAI or Anthropic. There is no hidden markup. You pay the provider directly at their standard rates.
We use OAuth 2.0 for authentication, never storing your passwords. All tokens are encrypted at rest with AES-256. All connections use TLS 1.2+. We are GDPR compliant with full data export and deletion.
Yes. You can export your data, delete your account, and we track consent. Your data is processed according to GDPR requirements.
Self-hosting is available as part of the Enterprise plan. You get the full MailFellow application to run on your own server with Docker. Your data never leaves your infrastructure. Contact us for details.
Yes. You can cancel your subscription at any time from your dashboard. Your account will remain active until the end of your current billing period. No questions asked.
With MailFellow
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