Customer Support
Route support@ to your support group. Your team sees every ticket, assigns owners, and resolves issues from Telegram.
# Support
Telegram Integration
Get your emails in Telegram
MailFellow sends emails to your Telegram groups as formatted messages with inline action buttons. Your team reads, assigns, and replies from Telegram.
Free 7-day trial No credit card
#bug reports
Nicholas <[email protected]>
We’ve been using your platform for a while and believe our product could be a strong fit for your marketplace. Many of our customers already work with tools in your ecosystem, and we think a listing would make it easier for shared users to discover, connect, and benefit from both products together.
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2 replies
Last reply 1 min ago
Unable to invite
Marketplace listing
Enterprise plan
#bug reports
#marketing
#support
Your team checks Telegram. Not email.
Telegram is where your team communicates. But customer emails sit in a separate inbox that nobody watches closely enough.
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Tab juggling
You flip between your email client and Telegram dozens of times a day. Every switch breaks your focus and slows your team down.
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Emails get buried
Nobody knows if that support email was handled. It sits in one person's inbox while the rest of the team is blind.
Hi Mâria I’m Josh
Hi Mâria I’m Elena
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Slow replies
Customers wait while your team figures out who should respond. By the time someone replies, the moment has passed.
Mâria, Support Team, Josh
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Zero visibility
You can't see email status without asking. No dashboard, no assignments, no way to know what's open or overdue.
Solved, Can you check again.
We’re work on it thank you for pati
Every email, delivered to your Telegram group
Emails appear in your group as formatted messages. Tap a button to reply, assign, or resolve. The customer gets a normal email reply.
Unable to invite
Hi, we recently upgraded our account and started adding more people from our product and customer success teams.
Everything in one place
Emails land in the Telegram group your team already watches. No app switching, no context loss.
Unable to invite
Hi, we recently upgraded our account and started adding more people from our product and customer success teams.
Every email tracked
Every email's status is visible to the whole team in real time, whether assigned, resolved, or pending.
4 replies
Last reply 1 min ago
Reply in seconds
Reply in the Telegram chat. MailFellow sends it as a real email from your address. The customer never knows the difference.
Full visibility
Dashboard shows every email's status. Know what's open, who's handling it, and how fast you're replying.
Made for teams that prefer Telegram
Lightweight, fast, and works on any device with Telegram.
4 Replies
I checked the logs. It’s the rate limiter on the new deploy, rolling back now.
Good catch. Let’s reply that we found the issue and are fixing it.
Quick Replies
Thank you for reportingWe found the issueLooking into it
Emails arrive as clean, formatted messages showing the sender, subject, and body preview. Attachments are linked for easy download. Everything is readable on mobile and desktop.
Reply to the email message in Telegram and MailFellow sends it as a real email from your address. No forwarding headers, no bot signatures.
Use /reply, /assign, /resolve, and /status commands to manage emails right from the chat. All commands are quick and intuitive.
Works in regular groups, supergroups, and channels. Add the bot to any group and start receiving emails. Route different addresses to different groups.
Every email message includes inline keyboard buttons for common actions. Resolve, assign, block, or mark as spam with a single tap.
Built for teams that work from their phones. Telegram's lightweight client means you can manage email from anywhere with minimal bandwidth.
Telegram Integration
How it works
Add the bot to your group, connect your email, and you are done.
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Select a Platform
Add a Team Member
@liamcarterConnect your email
Link your Gmail, Outlook, or IMAP account. OAuth for Gmail and Outlook, app password for IMAP.
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@liamcarter Editor @elenatimber Collaborator @marcusdavis Admin @liamcarter @liamcarter
Add the Telegram bot
Add the MailFellow bot to your Telegram group. It only has access to the groups you add it to.
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Elena Timber 9:37 PM
I checked the logs. It’s the rate limiter on the new deploy, rolling back now.
Marcus Davis 9:38 PMGood catch. @Liam can you handle the reply? Let them know we found the issue and are fixing it.
Read and reply
Emails appear as formatted messages. Reply inline, use bot commands, or tap action buttons.
Teams managing email from Telegram
Whether you're handling support, closing deals, or running operations, MailFellow fits your workflow.
Sales
Inbound leads appear in your sales group instantly. Reps reply from their phones within minutes instead of hours.
Good catch. @Liam Carter can you handle this sale?
Operations
Vendor emails, invoices, and logistics updates are all visible in one group. Manage operations from anywhere with Telegram's lightweight client.
transfer all detail
Questions about Mailfellow
Bring your own OpenAI or Anthropic key. No hidden costs, no markup.
AI works alongside your team to handle the repetitive stuff.
FAQ
Yes. Add the MailFellow bot to any Telegram group to receive and reply to emails. It works in both regular groups and supergroups.
Yes. Every email message includes inline keyboard buttons for common actions like reply, assign, resolve, and block.
Yes. Messages are encrypted in transit. The bot only has access to the groups you add it to. Email content is not stored permanently.
MailFellow offers a free 7-day trial with no credit card required. After that, the Pro plan is $9/month and the Business plan is $29/month. See the pricing page for full details.
Yes. Cancel from your dashboard at any time. No contracts, no cancellation fees.
Telegram Integration
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Telegram Integration