AI-Categorization
MailFellow uses AI to categorize, tag, and prioritize every incoming email. Your team sees what matters first and skips what does not.
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Bulk Purchase Inquiry
We are interested in placing a bulk order for your products and would like to receive more information before proceeding.
Every email lands in the same inbox. Your team spends time figuring out what to look at before they can start working.
Support, sales, billing, and spam all land in the same place. Your team spends the first minutes of every day just figuring out what to look at.
Inbox
218
218 unread emails
Someone has to read and route every email before the right person can act on it. That's expensive, repetitive work that adds up across hundreds of emails.
Add label
436 click
Urgent requests disappear beneath newsletters and notifications. By the time someone spots a critical email, the opportunity or the customer is already gone.
You can't see what types of emails are coming in or at what volume. Without that data, it's impossible to staff correctly or spot growing problems early.
Every email is categorized and tagged before your team sees it. Support goes to support. Sales goes to sales. Spam disappears.
Auto-sorted
AI categorizes every email the moment it arrives. Support goes to support, sales goes to sales. No human triage required.
Zero manual work
Emails are tagged and routed automatically. Your team opens their channel and sees only what belongs to them, already labeled and ready to act on.
Unable to invite
Bug
Priority first
Urgent emails are flagged and surfaced at the top. Your team always knows what needs attention now versus what can wait.
32% from last week
Bug Reports
Category insights
The dashboard shows email volume by category over time. See trends, spot spikes, and make staffing decisions based on real data.
Built for teams that can't afford to let a single email fall through the cracks.
Categorization
AI automatically summarizes and categorizes incoming emails.
Partnerships
Sales
Add
Custom instructions
Optional. Additional rules for how emails should be categorized.
Built-in categories cover the most common email types: support, sales, billing, feedback, and spam. Need something specific? Create custom categories with plain-language descriptions. No ML expertise required.
MailFellow reads intent, not just keywords. Urgent requests and at-risk customers surface at the top of the queue before anyone has to triage by hand.
Each category lands in the channel that owns it. Sales goes to sales, bugs go to engineering, and nobody has to forward anything manually.
Write the exceptions in plain language. Your own wording becomes the rule, so edge cases your team knows about get handled the way you would handle them.
Emails arrive, AI reads them, tags get applied. The whole process takes milliseconds.
From: Mâria Sanderson
Hi, we recently upgraded our account and started adding more people from our product and customer success teams.However, several teammates are unable to accept the invitation link. Some of them receive an error message saying the invite has expired, even though it was sent just a few minutes ago.MailFellow picks up the email in real time as soon as it hits your inbox. No polling delays, no batching.
The AI reads the email and returns a category in milliseconds. Subject, body, sender, and context all factor into the classification.
Unable to invite
Hi, we recently upgraded our account and started adding more people from our product and customer success teams.However, several teammates are unable to accept the invitation link. Some of them receive an error message saying the invite has expired, even though it was sent just a few minutes ago.The email appears in the right channel with a category badge already attached. Your team sees context before they read a single word.
Works with OpenAI and Anthropic. Use your own API key, no hidden fees.
Whether you're handling support tickets, processing orders, or triaging product feedback, MailFellow fits your workflow.
Auto-route emails by category: bugs to engineering, billing to finance, general questions to support. Every ticket lands with the right team instantly.
# Finance
Bugs
# Developmentt
Separate orders, returns, and customer questions automatically. Your ops team handles logistics while support handles inquiries. No overlap, no confusion.
Triage bugs, feature requests, and billing issues before they hit your team. Engineering sees bugs, product sees feature requests, and finance sees billing. All automatically.
Bring your own OpenAI or Anthropic key. No hidden costs, no markup.
AI works alongside your team to handle the repetitive stuff.
AI Categorization
Yes. You can define custom categories using plain-language descriptions. No machine learning expertise needed. Just describe what belongs in a category and MailFellow handles the rest.
Categorization is highly accurate out of the box. Custom categories improve with usage as the AI learns from your corrections and feedback over time.
Yes. You can override any category with one click. MailFellow learns from your corrections and improves future categorizations automatically.
MailFellow offers a free 7-day trial with no credit card required. After that, the Pro plan is $9/month and the Business plan is $29/month. See the pricing page for full details.
Yes. Emails are encrypted in transit and at rest. MailFellow does not store email content permanently. Messages are processed and forwarded in real-time. Your data stays yours.
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