Customer Support
Route support@ to #support. Your team sees every ticket, assigns owners, and resolves issues without leaving Slack.
# Support
Slack Integration
Your inbox belongs in Slack
MailFellow sends emails to your Slack channels as interactive messages. Your team reads, discusses, and replies without leaving Slack. The customer gets a normal email back.
Free 7-day trial No credit card
#bug reports
Nicholas <[email protected]>
We’ve been using your platform for a while and believe our product could be a strong fit for your marketplace. Many of our customers already work with tools in your ecosystem, and we think a listing would make it easier for shared users to discover, connect, and benefit from both products together.
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2 replies
Last reply 1 min ago
Unable to invite
Marketplace listing
Enterprise plan
#bug reports
#marketing
#support
Email is slowing your team down
Your team works in Slack. But email sits in a separate tab, and things fall through the cracks.
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Tab juggling
You flip between Gmail and Slack dozens of times a day. Every switch breaks your focus and slows your team down.
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Emails get buried
Nobody knows if that support email was handled. It sits in one person's inbox while the rest of the team is blind.
Hi Mâria I’m Josh
Hi Mâria I’m Elena
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Slow replies
Customers wait while your team figures out who should respond. By the time someone replies, the moment has passed.
Mâria, Support Team, Josh
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Zero visibility
You can't see email status without asking. No dashboard, no assignments, no way to know what's open or overdue.
Solved, Can you check again.
We’re work on it thank you for pati
Every email, right where your team works
Emails arrive in Slack as rich messages. Your team discusses and replies in threads. The customer sees a normal email reply.
Unable to invite
Hi, we recently upgraded our account and started adding more people from our product and customer success teams.
Everything in one place
Emails land in the Slack channel your team already watches. No tab switching, no context loss.
Unable to invite
Hi, we recently upgraded our account and started adding more people from our product and customer success teams.
Every email tracked
Assigned, resolved, or pending. Every email's status is visible to the whole team in real time.
4 replies
Last reply 1 min ago
Reply in seconds
Type in the Slack thread. MailFellow sends it as a real email from your address. The customer never knows the difference.
Full visibility
Dashboard shows every email's status across all channels. Know what's open, who's handling it, and how fast you're replying.
Built for teams that run on Slack
Purpose-built for teams that run their business from Slack.
4 Replies
I checked the logs. It’s the rate limiter on the new deploy, rolling back now.
Good catch. Let’s reply that we found the issue and are fixing it.
Quick Replies
Thank you for reportingWe found the issueLooking into it
Every incoming email is posted to the Slack channel you choose. Subject, sender, preview text, and attachments are all visible at a glance. Route different addresses to different channels for clean separation.
Type your response in the Slack thread and MailFellow sends it as a real email. The recipient sees a normal message from your address. No forwarding headers, no bot signatures.
Each email comes with action buttons: resolve, assign to a teammate, block the sender, or mark as spam. One click and you are done. No need to type commands or open another app.
Use slash commands to manage your inbox right from Slack. Check status, list open emails, configure routing rules, and access settings without leaving the conversation.
Route multiple email addresses to multiple channels. Support goes to #support, sales to #sales. Each channel gets only the emails that belong there.
Emails are displayed as clean Slack message blocks. No noisy link previews, no unfurl clutter. Just the sender, subject, body preview, and action buttons. Formatted for readability.
Slack Integration
How it works
Connect your email, pick a channel, and start receiving. Takes about two minutes.
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Select a Platform
Add a Team Member
@liamcarterConnect your email
Link your Gmail, Outlook, or IMAP account in one click. OAuth keeps your password safe.
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@liamcarter Editor @elenatimber Collaborator @marcusdavis Admin @liamcarter @liamcarter
Install the Slack app
Add MailFellow to your Slack workspace and pick the channel where emails should land.
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Elena Timber 9:37 PM
I checked the logs. It’s the rate limiter on the new deploy, rolling back now.
Marcus Davis 9:38 PMGood catch. @Liam can you handle the reply? Let them know we found the issue and are fixing it.
Read and reply
Emails arrive in Slack. Reply in threads, click action buttons, and collaborate with your team.
Teams using MailFellow with Slack
Whether you're handling support, closing deals, or running operations, MailFellow fits your workflow.
Sales
Inbound leads appear in #sales instantly. Reps reply within minutes instead of hours, and the whole team sees pipeline activity.
Good catch. @Liam Carter can you handle this sale?
Operations
Vendor emails, invoices, and logistics updates, all visible in one channel. No more digging through inboxes to find that shipping confirmation.
transfer all detail
Questions about Mailfellow
Bring your own OpenAI or Anthropic key. No hidden costs, no markup.
AI works alongside your team to handle the repetitive stuff.
FAQ
Yes. MailFellow works in any channel the app is invited to, including Slack Connect channels shared with external organizations.
Yes. Attach files to your thread reply and they will be included as attachments in the outgoing email.
No. The app only accesses channels you explicitly add it to. It does not read messages in other channels or direct messages.
MailFellow offers a free 7-day trial with no credit card required. After that, the Pro plan is $9/month and the Business plan is $29/month. See the pricing page for full details.
Yes. Emails are encrypted in transit and at rest. MailFellow does not store email content permanently. Messages are forwarded to your chat platform in real-time. Your data stays yours.
Slack Integration
Your team already lives in
Slack Integration